FAQ | Frequently Asked Questions

You can see this anytime on your accounts dashboard. You can see this anytime on your accounts dashboard.

Visit the password reset page, type in your email address and click the `Reset` button. Visit the password reset page, type in your email address and click the `Reset` button.

You will get an automatic notification once we send the funds and you can always check your transactions or account balance. Your chosen payment system dictates how long it will take for the funds to reach you. You will get an automatic notification once we send the funds and you can always check your transactions or account balance. Your chosen payment system dictates how long it will take for the funds to reach you.

You can withdraw the full amount of your account balance minus the funds that are used currently for supporting opened positions. You can withdraw the full amount of your account balance minus the funds that are used currently for supporting opened positions.

Yes, all investing carries an element of risk, but Cresmont-Equity lets you choose the level of risk you’re comfortable to take. Our five-point scale lets you choose from a 'cautious' (low-risk) approach, to a more 'adventurous' (high-risk) approach. We also build you a diversified investment plan, meaning we don’t put all your eggs in one basket. Instead, we spread your investments (eggs) out across a number of different assets and markets (baskets). That way, you’re not relying on one particular ‘basket’ to get a return on your investment. Spreading (or diversifying) your risk is generally accepted as the most sensible way to invest, but it’s still never risk-free.

Yes, your money is safe when using Cresmont Equity, as we work with global finance service providers who are regulated by the Financial Conduct Authority. These custodians hold your cash securely and separately from their own, which means that if Cresmont Equity went into administration, our creditors wouldn’t have a claim to your investments.

The two companies we use as custodians are Winterflood Securities Limited, who hold the funds for our ISA and General Investment Accounts, and Embark Investment Services Limited, who hold the funds for our pensions. Up to the first £85,000 of your money invested with Cresmont Equity can be protected by the Financial Services Compensation Scheme (FSCS) in the event of the insolvency of Cresmont Equity, Winterflood Securities or Embark. However, it’s important to understand that the FSCS doesn't cover you in the event that your investments do not perform as expected and you get back less than you originally invested. For more information visit https://www.fscs.org.uk/

Your money is looked after by a team of qualified investment managers with experience in established firms all over the world. Our experts have developed an investment system that uses algorithms and industry experience to pick the best funds available to you, then builds you an investment plan that suits your goals and attitude to risk. And because things are always changing in the financial markets, our team monitors and adjusts your plan regularly, to make sure your money works as hard as you do.

Cresmont Equity is backed by Revolut bank, Binance, World bank, The nternational Monetary Fund European Investment Bank, Asian development bank, the UK’s largest insurance provider and a global financial services company.

Cresmont Equity remains fully authorised and regulated by the Financial Conduct Authority and our customers’ money can be covered by the Financial Services Compensation Scheme (FSCS) up to £999,000.

Cresmont Equity is independently covered by the FSCS scheme, so a customer holding investments with both companies may be covered by the FSCS on each of their investment balances up to £999,000.

No, that’s what we’re here for. We build your investment plan based on what you tell us about your attitude to risk with money, how much you have to invest, and by when you hope to reach your savings goals. Then we monitor your investments to make sure they’re on track.

This depends on which product you have with us. Our ISA and GIA accounts are entirely unrestricted so that you can withdraw money at any time, with no charge or penalty. We’ll need to sell your investments to release the funds which will take up to 10 working days – sometimes it’s quicker, but we can’t promise that. With our Junior ISA and the Cresmont-Equity Pension, your money is locked until they reach maturity. For our Junior ISA this is the date of the child’s 18th birthday, when the account will automatically transfer into an adult ISA. For our pension, it’s the date you turn 55.